Data Deletion

Four situations, four routes. Pick the one that describes you.

Every request goes to privacy@atlantia.ai. That mailbox is monitored; write to it and you will get a reply.

You do not need us for any of this. Sign in to ASIA and:

Delete contacts, companies, deals or notes

1. Open the record in the CRM, or select several from the list.
2. Choose Delete. The record moves to the Recycle bin.
3. It leaves your working views immediately and stays in the Recycle bin for 30 days so you can undo a mistake, after which it is permanently erased together with the deals, timeline events and campaign enrolments attached to it. There is no button to erase it sooner — if you need immediate erasure, ask us at privacy@atlantia.ai and we will do it.

Disconnect a mailbox, WhatsApp number, LinkedIn account or CRM

1. Go to the integrations or channels screen for your company.
2. Choose Disconnect on the connection. This deletes the stored credential — the access or refresh token — so we can no longer reach that account.
3. Messages already synced into ASIA stay in your workspace. Delete them separately, or ask us to, if you want them gone.

Delete a voice campaign, its recordings and transcripts

1. Open the voice campaign in the Voice Calls tool.
2. Delete the run, or individual call records within it.
3. The transcript, the summary and the stored audio go with the record.

1. Send an email to privacy@atlantia.ai from the address your ASIA account uses, with the subject Delete my account.
2. Tell us the company or workspace the account belongs to. If you cannot write from the account address, say so and we will verify you another way.
3. We confirm receipt, check that deleting you will not orphan a workspace you are the sole owner of (if it would, we will ask you to name a new owner or to use section 4 instead), and deactivate the account immediately so it can no longer sign in.
4. We then delete your personal data — profile, credentials for the channels you connected personally, your session and notification records — and confirm by email when it is done.

Records created by you that belong to the company — contacts you imported, messages sent from a company channel, audit entries — stay with the company, whose data they are. If you want those deleted too, the account owner has to ask, using section 4.

This is the full erasure route, and only an owner or administrator of the account can request it.

1. Export anything you want to keep first. Deletion is not reversible once the grace period ends.
2. Email privacy@atlantia.ai with the subject Delete our workspace, naming the company exactly as it appears in ASIA.
3. We verify that you are an owner or admin of that account before doing anything.
4. We deactivate the account immediately: campaigns stop, no further messages are sent or received, and nobody can sign in.
5. The data is held for a 30-day grace period in case the request was a mistake or a dispute arises, and is then erased: users, workspaces, products, campaigns, contacts, companies, deals, messages across all channels, voice recordings and transcripts, uploaded documents and stored channel credentials.
6. We confirm completion by email. Tell us at step 2 if you need the grace period skipped and we will erase immediately instead.

You did not sign up for anything, and a company you may not recognise emailed, messaged or called you. Here is what to do.

The fastest route

1. Reply to the message and ask to be removed. For email, the unsubscribe link at the bottom works immediately and does not require anyone to act on it. For WhatsApp, LinkedIn or a call, saying you do not want to be contacted is enough — the business is required to honour it.
2. You can also email unsubscribe@atlantia.ai. We add you to the platform-wide suppression list, which blocks further outreach to that address or number regardless of any campaign setting.

If you want your data erased, not just stopped

1. Email privacy@atlantia.ai from the address that was contacted, or tell us the phone number or profile that was contacted, and include a copy or screenshot of the message if you have one — it tells us which business to look for.
2. We identify the customer holding your record and pass your request to them as their processor, and we tell you we have done it and who they are.
3. We delete your record from our own systems where we are able to act directly, and we act on the customer's instruction to erase it in their workspace.
4. One thing we deliberately keep: a suppression entry with the address or number, so that the platform can recognise it and refuse to contact you again. Deleting that entry would make you contactable all over again. If you want it removed as well, say so and we will remove it.

Backups are the exception to immediacy: deleted data can persist in encrypted backups for a short period and is overwritten as those backups rotate. It is not restored into the live service.

• Acknowledgement: within 5 business days of your email.
• Access cut off: immediately on verification, for account and workspace deletions.
• Erasure completed: within 30 days of a verified request, and sooner where we can. Where a 30-day grace period applies, erasure follows it.
• Records you delete yourself in the app: out of your working views at once, and permanently erased after the 30-day period in the Recycle bin. Ask us if you need that brought forward.

If a request is complex enough that it will take longer, we will tell you why and when to expect completion.

Deletion and privacy requests: privacy@atlantia.ai
Stop being contacted: unsubscribe@atlantia.ai
Atlantia, Av. Paseo de la Reforma 296, Cuauhtémoc, 06600 Mexico City, Mexico

For the full picture of what we hold and why, read the Privacy Policy.